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Terms and Conditions
1. Nothing contained within these terms affects your statutory rights as a consumer.
2. Classic Partytime cannot be held responsible for incorrect information supplied by the customer. Incorrect address details can delay delivery and Classic Partytime cannot be held responsible.
3. Claims for items that are delivered damaged must be reported within seven days of delivery date.
4. By virtue of the Distance Selling Regulations once the goods have been despatched we are exempt from giving cancellation rights as the goods we are providing are perishable.
5. We reserve the right to substitute your goods with a similar choice if your chosen goods are out of stock. Where time allows before despatch we will contact you to give you the option of cancelling the order or accepting the substituted goods
6. The average flying time for a helium filled foil balloon is 3-5 days, and in many cases longer, customers should note that our delivery team may store parcels in cold temperatures causing helium to deflate, however when placed back into a warm environment the helium rapidly expands again.
7. Once the delivery has been signed for at the given address it is no longer the responsibility of Classic Partytime. Refunds cannot be given if the goods are not passed on to the named recipient.
8. If no one is available to sign for box when the delivery is attempted the delivery company will not be able to re-deliver on the same day. Re-delivery will be made within the timeframe set out by the delivery company and is beyond our control.
9. We reserve the right to cancel or refuse orders for items offered at an incorrect price. Price and availability information is subject to change without notice.
10. If for any reason Classic Partytime is unable to dispatch your order a full refund will be given. Classic Partytime cannot be held liable for any consequences or costs further than that of the full amount paid for the goods.
11. There will be a 20% cancellation fee if your order is cancelled before dispatch i.e. If your order was £10 and you cancelled the order, you will receive a refund of £8.
12. Once your order has been dispatched we will not be able to cancel your order or give any refund for cancellation.
13. Orders made before 4pm Monday to Friday will be dispatched the same day.
14. Orders made after 4pm will be dispatched by midday the following day, except weekends.
15. Orders made between 4pm Friday and 9am Monday will be dispatched by midday Monday (excluding bank holidays and Christmas).
PLEASE ALLOW 2 DAYS FOR DELIVERY, EXCEPT WEDDING FAVOURS - PLEASE ALLOW 10 DAYS.
ANY ORDERS REQUIRED OUTSIDE OF THESE TIMES PLEASE CALL FOR A SPECIAL ARRANGEMENT DELIVERY. EXTRA CHARGES WILL BE SPECIFIC TO EACH SPECIAL ARRANGEMENT DELIVERY.
If you can not find the information you require:
email: classicparty@btconnect.com
Telephone: 0844 800 8542
REFUNDS POLICY
Late Delivery Refunds
If no one is available to sign for box on your chosen delivery date when the delivery is attempted no refund can be given. The delivery company will not be able to re-deliver on the same day. Re-delivery will be made within the timeframe set out by the delivery company and is beyond our control.
If for some reason (excluding adverse weather, strikes, blockades or natural disasters) a delivery attempt has not been made on your chosen day, Classic Partytime will send a 10% refund of your order.
Classic Partytime do not guarantee next day delivery.
Please note Hospitals are excluded from the Saturday delivery guarantee.
Deliveries to some remote parts of Scotland will take up to 2 days, please check below for postcodes of areas affected by these rules. Refunds for late delivery to these areas will only be issued if enough time was allowed when ordering.
Damaged, Lost or Missing Goods Refunds
If a item is missing from your order or damaged we will replace it or refund you for the cost of the missing or damaged item only, not the whole order.
If for some reason your goods are delayed and you no longer require them, or arrive damaged and a full refund is requested, we reserve the right to request that they are either refused at the point of delivery or posted back to us. (We will reimburse any postage costs incurred)
Damaged or lost orders must be reported to us within 7 days of the chosen delivery date.
Under any other circumstances, refunds are given at the discretion of the management.
Complaints
We endeavour to respond to all complaints within 1 working day and resolve complaints within 3-4 working days.
Postcode of areas where delivery may take longer :
Up to 2 days GY1,GY9,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9,IV41-51
IV55-56,PA61,PA62-75,PA76,PA78,ZE2-3
Up to 3 days KW16-17,PH42,PH43-44
If you can not find the answer to your question:
email: classicparty@btconnect.com
Telephone: 0844 800 8542
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